FAQs

What payment methods does Savoir accept? 
We accept PayPal, ShopPay, ApplePay, Visa, MasterCard, American Express 

Can I change or cancel my Savoir order once it’s been placed?
If your order hasn’t been dispatched, we will do our best to change or cancel it. Please contact us as soon as possible to update us on jenny@savoir.shop

What if I lose my savoir account password? 
Submit a “Forgot Your Password” from the Account page, and a password reset will be emailed to the email address listed on the account. 

Can I track my Savoir order? 
You will receive your tracking number by email from EVRI once your order has been dispatched. 

Does Savoir offer free shipping? 
No we don't offer free shipping please visit our Shipping Policy page.

Does Savoir ship worldwide? 
We currently sell products in the United Kingdom. Now we do not offer worldwide shipping.

Do I need to pay duties and taxes? 
All duties and taxes are calculated at checkout. 

How do I return or exchange a KOIBIRD item? 
Please find information on our Refund Policy page 

How do I get a refund? 
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Refunds can take up to 14 days to show on your account. The refund is being issued under the name Savoir shop LTD 

Will Savoir keep my personal information private? 
Yes. We consider all the information you share with us as private and confidential and will never share, rent or sell your personal information without your consent. 

Is tax included in the retail price of an item?
Yes, tax is included in the retail price on all items except for kidswear as it is not applicable.